Run in safe mode, Change Compatibility settings, Run as Admin, Do updates, Uninstall and Reinstall, Run Office 365 Repair. I remote on his machine and do what I usually do when this happens. This reply was modified 1 year, 8 months ago by howardagoldberg. So the user calls me today and says his outlook is stuck saying 'Loading Profile'. Just an addendum: Do I really care if my profile pic doesn’t display because the connection to the mothership is wonky for a bit? No, of course not.ĭo I care if that connection to the mothership prevents locally installed apps from shutting down or not being able to launch Outlook – which I live in – without breaking into cold sweats and/or doing digital acrobatics? Yeah, I really do. Something def at MS’s end – and another example of how even local apps can get boinked if MS does something at their end. If I managed to get the profile pic to display by logging into my account via browser (or sometimes it would appear after 5-10 minutes), that’s when the above issue manifested! Very weird.Īt any rate, about an hour ago, I toggled back on the settings that the KB article suggested to toggle off … and now the profile pic displays immediately without my having to be creative … and no issues loading Outlook (or other apps closing completely). I then determined that as long as my profile pic did NOT resolve, no issue. Interestingly, my profile pic was not displaying immediately in my installed apps – just the generic ‘head.’ If I clicked on ‘manage account,’ Chrome would open, I would log in, my profile pic would appear.

Killed Word in task manager (it was still running, although should not have been).

Launched Outlook – stuck on loading profile.įound the KB article. Here is all I know … I applied the March 1 update manually (check for updates, I know I know – I am a gluten) on Monday morning.

Outlook stuck in loading profile